Delivery

We offer various shipping options to suit your needs.  Please enter your shipping destination country and (for the UK only) your postcode at the bottom of your basket and the shipping options available to you will be shown in a drop-down menu.


UK Delivery Options

The following tables summarise the delivery services available within the UK:

Standard Delivery
 Destination Order value Charge Shipped by Delivery time

All of UK (including Highlands and Islands)

Up to £100 £3.95 (flat rate)

Royal Mail Tracked or DPD (depending on weight/value)

2-3 days
Over £100 FREE

 

Royal Mail Special Delivery - Saturday Guaranteed
 Destination Delivery time Charge

UK (not available to some postcodes - see below)

Saturday Guaranteed (order on a Friday only)

Varies depending on weight (cost shown in basket)

 

 DPD - UK Mainland
 Destination Delivery service Charge
UK (not available to some postcodes - see below) Next Working Day £7.95
Next Working Day Before Midday Varies by weight
Next working day before 10:30 AM Varies by weight
Saturday Varies by weight


Cut-Off Time

Orders for next working day delivery should be placed before 2 PM. Orders placed after this cut-off time may still be fulfilled that day but we cannot guarantee this. Orders placed after this cut-off time that cannot be fulfilled will be sent on the next working day.

Please note:  Next Working Day services are not available for orders containing special order (non-stock) items because they need to be ordered in from the manufacturer (this includes reels of cable, sleeving etc.). If a product is a special order item a note will be shown against it in your basket.


UK Postcode Delivery Restrictions

We regret that, due to courier delivery restrictions, Next Working Day delivery with DPD is not available to the following UK postcodes:

AB31-35, AB41-54, AB36-38, AB55-56, FK17-21, HS1-9, IV1-63, KA27, KA28, KW0-14, KW15-17, PA20-78, PH15-18, PH19-29, PH32-33, PH45-48, PH30-31, PH34-44, PH49-50, ZE1-3, BT, GY, IM1-9, IM86-87, IM99, JE, PO30-41

A Two Working Day delivery with DPD is available to the following postcodes but will incur an additional shipping charge which will be shown in your basket.

IM1-9, IM86-87, IM99, TR21-25, BT, GY1-10, JE1-5, PO30-41

We regret that, due to Royal Mail delivery restrictions, a Saturday Guaranteed service is not available to the following UK postcodes:

AB30-56, IV21-28, IV40, IV52-54, KW1-14, PA28-38, PH15, PH17-26, PH31-40, PH49-50, HS1, HS3-9, IV41-51, IV55-56, KA27-28, PA20-29, PA41-49, PA60, PA77, KW15-16, GY9, ZE1, HS3, GY1, GY9, HS2, PA61-75, PA78, ZE2-3, KW16-17, PH30, PH41-44 


International Delivery Options

We welcome overseas customers and regularly ship all over the World.

Once you have selected your country at the bottom of your basket the available shipping options will be shown in a drop-down menu. If you have selected an option that is not available for your destination you will be advised when you enter your shipping details and asked to select an alternative method.

We offer airmail shipping to many Worldwide destinations for parcels up to 2kg and DPD courier shipping to European destinations for parcels up to 30kg. For destinations where the local postal system supports it, a tracked airmail service will be offered in order to provide a greater level of security.

If you select your country and you see a message saying 'The delivery method you have specified is invalid for your location', your country may be a destination for which we do not yet have a shipping option set up or the items in your basket may be too heavy for our existing shipping options. Please contact us for a delivery cost as we will be able to supply you with a shipping cost to your destination and advise the most cost effective method.

Please note:  International orders may be subject to import duties/taxes which are the responsibility of the buyer to pay. Delivery may be delayed if duties need to be paid.


Despatch time

We aim to despatch in-stock orders within one working day of them being placed (subject to payment authorisation), although despatch is often the same day.  Please note that some items are non-stock (e.g. reels of cable) and may take longer to despatch. Where this applies it will be shown on the individual product page and against the item in your basket.

If there is a problem despatching your order or we believe that we may not be able to deliver in the stated timescale we will contact you as soon as possible to discuss your options.

Please note that we are not open to despatch orders on weekends or public holidays.


    Tracking your order

    The majority of orders ship by Royal mail on a two day tracked service (48 Tracked). You will be sent a tracking number with your despatch confirmation e-mail, enabling you to track the progress of your order at the following link: https://www.royalmail.com/track-your-item#/

    Heavy and high-value orders may ship by DPD (see below for tracking information).

    For orders shipped by DPD you will be sent a tracking number with your despatch confirmation e-mail and you will receive a text message and/or e-mail from DPD confirming your delivery date. On the morning of your delivery day, you will receive a 1 hour delivery time slot and you'll be able to track the progress of your order in real time via DPD's Predict & Follow service. This industry-leading service enables you to track the progress of your parcel down to a 15-minute time slot for final delivery. It also allows you to choose various 'in-flight' options such as 'Deliver to a safe place', 'Delivery to my neighbour' etc. if you will not be available to sign for the delivery. If you don't receive an e-mail or text from DPD, you can enter your tracking number (contained in your despatch confirmation e-mail from us) at the following link: https://www.dpdlocal.co.uk/


    Returns

    We want you to be satisfied with the products you have purchased from us so, if you decide you no longer want the goods for any reason, you have a period of 30 calendar days, starting from the day after you receive them, to return them to us for a refund (please see exceptions below). Unwanted goods must be returned in their original, undamaged manufacturer's packaging (if applicable) and be in resaleable condition.

    We provide a FREE, tracked returns service via Royal Mail which can be used for parcels up to 20kg sent from anywhere within the UK and parcels can be dropped off at any Post Office or Royal Mail Customer Service Point. If you have an international return or wish to return items over 20kg please contact us.

    We aim to process returns within 48 hours of receiving them. If you are returning your entire order then we will refund you the original delivery charge (up to a maximum of £3.95, which is our standard delivery charge for UK orders) but your original delivery charge will not be refunded for part-returned orders. Full details of your rights under the Consumer Contracts Regulations 2013 can be found in our Terms & Conditions. Our returns address can be found on our Contact Us page.

    REFUND EXCEPTIONS: We are not able to offer a refund for cut-to-length or made-to-measure items such as cable, sleeving, tubing, bespoke kits etc. unless the goods are damaged/faulty/incorrect. 

    To start our FREE returns process please click HERE