Delivery

We offer various shipping options to suit your needs.  Please enter your shipping destination country and (for the UK only) your postcode at the bottom of your basket and the shipping options available to you will be shown in a drop-down menu.

UK Delivery Options

The following tables summarise the delivery services available within the UK:

Royal Mail Special Delivery - Saturday Guaranteed
	Destination		Delivery time		Charge
	UK (not available to some postcodes - see below)		Saturday Guaranteed (order on a Friday only)		Varies depending on weight (cost shown in basket)

DPD - UK Mainland
	Destination		Delivery service		Charge
	UK (not available to some postcodes - see below)		Next Working Day		£8.95
			Next Working Day Before Midday		£12.25
			Next working day before 10:30 AM		£19.95
			Saturday		£9.95

Cut-Off Time

Orders for next working day delivery should be placed before 3 PM. Orders placed after this cut-off time may still be fulfilled that day but we cannot guarantee this. Orders placed after this cut-off time that cannot be fulfilled will be sent on the next working day.

Please note:  Next Working Day services are not available for orders containing special order (non-stock) items because they need to be ordered in from the manufacturer. If a product is a special order item a note will be shown against it in your basket.

UK Postcode Delivery Restrictions

We regret that, due to courier delivery restrictions, Next Working Day delivery with DPD is not available to the following UK postcodes:

A Two Working Day delivery with DPD is available to the following postcodes but will incur an additional shipping charge which will be shown in your basket.

International Delivery Options

We welcome overseas customers and regularly ship all over the World.

We offer airmail shipping to many international destinations that support end-to-end tracked delivery and DPD courier shipping to European destinations (a minimum basket value applies to some European countries).

Once you have selected your destination country at the bottom of your basket, the available shipping options will be shown in a drop-down menu. If you have selected an option that is not available for your country, you will be advised when you enter your shipping details and asked to select an alternative option.

An error message might also appear if your basket weight exceeds the weight limit for the chosen shipping option, or if your basket value does not meet the minimum value for a shipping option to become available:

• Airmail  - basket weight limit is 2kg
• DPD Courier (Road) - minimum basket value is £135 to the following European countries: BE,BG,HR,CZ,DK,EE,FI,GR,HU,LV,LT,LU,PL,PT,RO,SK,SI,SE

Please either reduce the weight or increase the value of your basket to enable a shipping option to be selected.

Please contact us for more information if you are not offered a shipping option at checkout.

Customs Duties

International orders may be subject to import duties, and orders into the EU will require import VAT to be paid, based on the value of the order. Customs duties and import VAT are the responsibility of the buyer to pay. Delivery times may be longer than advertised if duties need to be paid or extra customs checks are required.  We are, unfortunately, not able to advise what the level or amount of duties will be in advance of an order being placed.

For orders delivered to businesses in the EU we will require an EORI number for customs purposes before we can ship (to avoid problems, we recommend private buyers have goods delivered to their residential address).

For orders to individuals in Norway we will require a PID number for customs purposes before we can ship.

Despatch time

We aim to despatch in-stock orders within one working day of them being placed (subject to payment authorisation), although despatch is often the same day.  Please note that some items are non-stock and may take longer to despatch. Where this applies it will be shown on the individual product page and against the item in your basket.

If there is a problem despatching your order or we believe that we may not be able to deliver in the stated timescale we will contact you as soon as possible to discuss your options.

Please note that we are not open to despatch orders on weekends or public holidays.

Tracking your order

	The majority of orders ship by Royal mail on a two day tracked service (48 Tracked). You will be sent a tracking number with your despatch confirmation e-mail, enabling you to track the progress of your order at the following link: https://www.royalmail.com/track-your-item#/ Heavier and higher-value orders may ship by DPD (see below for tracking information).
	For orders shipped by DPD you will be sent a tracking number with your despatch confirmation e-mail and you will receive a text message and/or e-mail from DPD confirming your delivery date. On the morning of your delivery day you will receive a 1 hour delivery time slot. If you don't receive an e-mail or text from DPD, you can enter your tracking number (contained in your despatch confirmation e-mail from us) at the following link: https://www.dpd.co.uk/
	Some heavy, oversize, or high value orders may be shipped on a pallet using the Palletways network. If your order is arriving on a pallet, you will be contacted by the carrier to arrange a convenient time for delivery and they will provide you with tracking details.

Returns

We want you to be satisfied with the products you have purchased from us so, if you decide you no longer want the goods for any reason, you have a period of 30 calendar days, starting from the day after you receive them, to notify us that you wish to return them to us for a refund (please see exceptions below). Unwanted goods must be returned unused, in their original, undamaged manufacturer's packaging (if applicable) and be in a resaleable condition.

UK returns

We provide a FREE, tracked returns service via Royal Mail which can be used for most parcels up to 20kg, sent from anywhere within the UK, and parcels can be dropped off at any Post Office or Royal Mail Customer Service Point.  Items over 20kg and certain large items (e.g. solar panels, batteries) are not covered by our free returns service, so will need to be returned at your cost (we recommend using a tracked and insured service).

International returns

Internationally shipped orders are not covered by our free returns service, so will need to be returned at your cost (we recommend using a tracked and insured service).

Refund of delivery charges

If you are returning your entire order then we will refund you the original delivery charge (up to a maximum of £4.95 in the UK - our standard delivery charge for UK orders) but your original delivery charge will not be refunded for part-returned orders. Full details of your rights under the Consumer Contracts Regulations 2013 can be found in our Terms & Conditions.

Refund Exceptions

We are not able to offer a refund for cut-to-length or made-to-measure items such as cable, sleeving, tubing, bespoke kits etc. unless the goods are damaged/faulty/incorrect. 

IMPORTANT: Please be aware that where international consignments are rejected on delivery (or where customs charges or delivery fees are not paid in time), any customs duties, taxes, or return carriage costs that we are charged for items returned to us will be deducted from the refunded total. 

To start our FREE returns process please click HERE