By using our website you are agreeing to be bound by this Policy so please read it carefully and check back frequently for updates.
Why do we collect your personal data?
We collect your personal data primarily in order to allow you to use the full functionality of our website (via cookies) and to allow us to fulfil our contractual obligations in delivering goods that you have purchased from us (via your name, address, contact details and payment details). We may also ask for your personal data in order to send marketing e-mails, product/service review requests and to respond to enquiries you have made with us.
We collect and share your personal data only where we can demonstrate that we have a lawful basis for doing so, we don't collect any more data than is absolutely necessary (for example, if we only need your e-mail address we will not ask for your name as well) and we will never sell or rent your data to any third party to use for marketing purposes.
How do we collect personal data from you?
We collect personal information via several means including, but not limited to, when you browse our website, when you place an order or register an account on our website, when you place an order over the phone, when you e-mail or call us for information or technical support and when you sign up for discounts, competitions or our newsletter.
What personal data do we collect from you?
Personal data we collect from you may include your name, e-mail address, billing and delivery addresses, telephone number, IP address, website pages visited and order history.
Who do we share your personal data with?
We work with various partner companies who carry out services on our behalf such as website hosting, secure payment processing, delivery services, drop-shipping services, customer support, e-mail marketing etc. In order to carry out these services, we may share your personal data with these companies. Where we share data with our partner companies we only pass the minimum data necessary to carry out the service, we require that they have secure data storage measures in place and they are not permitted to use your personal data for any purposes other than to fulfil their contractual obligations to us.
Where our 'lawful basis' for collecting and processing your personal data is that you have provided your explicit consent, you can withdraw this consent at any time by clicking on the 'unsubscribe' button at the bottom of our e-mails or by contacting us.
Data security and retention periods
We employ security measures to protect, so far as reasonably possible, your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. Our website employs SSL encryption by Thawte to ensure that information is kept private between our web server and your web browser. The Thawte certificate shown on the website provides validation that our website domain is registered and can be checked by clicking on the Thawte logo.
Data held by our partner companies are kept securely on encrypted servers. Any printed paperwork containing personal details (e.g. despatch notes or picking lists) that is not sent as part of an order is securely shredded and we do not store hard copies of orders, sales invoices, customer records or other personal information. All credit/debit card information related to orders is held off-site by our payment processing partners.
We limit access to personal data to those employees for whom we reasonably believe it is necessary to have access to it in order to fulfil our contractual obligations to you.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site, therefore any transmission is at your own risk.
We are required to hold some types of data for a minimum period of time to ensure we meet our legal obligations. For other types of data, we regularly review our records and only keep this data for as long as is necessary to carry out the function for which it was originally collected.
Personal Data Breaches
If we suspect a personal data breach where your data has been accidentally or unlawful destroyed, lost, altered, disclosed or accessed without authorisation and there is a risk to your rights and freedoms we will notify the Information Commissioner's Office (ICO) in accordance with our legal obligations.
The GDPR provides various rights to control the way in which your personal data is collected, shared, processed and retained. For more detail about these rights please visit the the Information Commissioner's Office website
If you wish to exercise any of these rights under the GDPR in relation to your personal data please contact us and we will act in accordance with our legal obligations.
Links to and from external websites
Our website is not intended for use by persons under the age of 16. We will not knowingly collect personal data via our website or any other method from customers under this age.
Transferring your personal data outside of the EU
As part of our services offered to you we may need to transfer your personal data to partner companies whose servers reside outside of the EU. We will only do this where we have confirmed that those partner companies have the appropriate security safeguards in place and we aim to ensure that your rights continue to be protected as detailed in this Policy.
Our website is hosted on servers residing in the UK, therefore, by using our website from outside of the EU you authorise the transfer of your personal data to within the EU in order for us to provide you with services.
Trusted Shops independent reviews
We use Trusted Shops as our independent shop review collector. We have integrated the Trusted Shops Trustbadge on this website in order to display our Trusted Shops Trustmark and offer the Trusted Shops products to customers after placing an order. This serves the protection of our legitimate interests in the optimal marketing of our offer according to art. 6 (1) 1 lit f GDPR that are overriding in the process of balancing of interests. The Trustbadge and the advertised trust badge services are offered by Trusted Shops GmbH, Subbelrather Str. 15C, 50823 Cologne, Germany.
With every use of the Trustbadge, the web server automatically saves a so-called server log file which contains e.g. your IP address, the date and time of the request, the volume of data transferred and the requesting provider (access data), and documents the request. Those access data are not analysed and are automatically overwritten no later than seven days after the end of your website visit. Other personal data are transferred to Trusted Shops only if you decide to use or have already registered to use Trusted Shops products after placing an order. In such a case, the contract concluded between you and Trusted Shops applies.
What non-personally identifiable data does the company collect and how is it used?
We collect and track certain non-personally identifiable data including, but not limited to, browser type, access times, domain names, usage habits and other information which does not specifically identify any individual.
We may use and disclose non-personally identifiable data for any number of reasons including, but not limited to, working with business partners and improving our web site and services.
What are cookies?
Please note that certain cookies may be set the moment you start visiting this website and you can choose to manage the cookies we use on this website through your browser settings at any time. However, if you use your browser settings to block all cookies (including strictly necessary cookies) you may not be able to access all or parts of our site.
To find out more information about cookies, including how to see what cookies have been set and how to delete and manage them via your browser settings, please visit http://www.allaboutcookies.org
These let you move around the website and use essential features such as moving between pages and remembering items added to your basket.
These allow us to recognise and count the number of visitors to our website and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
These are used to provide features or to remember settings to improve your visit. For example, remembering your shopping basket contents when you leave our site so that you can come back and change or complete your order at a later date without having to start again.
Targeting cookies are related to services provided by third parties, such as Facebook 'Like' buttons and Twitter 'Share' buttons. The third parties provide these services in return for recognising that you have visited our website. These third parties may use information about your visit to target advertising to you on other websites or to present you with adverts that they believe might be of interest to you.
List of cookies used by our site
Updates to this policy
Watch our YouTube "how to" guides here