Returns Form

If you'd like to return all, or part, of your order for a refund, or are returning a faulty item for repair/replacement you can use our FREE tracked returns service via Royal Mail for parcels up to 20kg sent from within the UK.

Simply complete and submit the online form below and you will be sent an e-mail with a link to our Royal Mail Tracked Returns page. Click on this link in this e-mail, follow the instructions to create and print your returns label and when we receive your return we will process your refund promptly.


  • We can only accept returns for refund if we are notified within 30 days of receipt of the goods.
  • We cannot refund cut-to-length items (including cable, sleeving, bespoke kits or cable sets etc.) unless faulty or incorrectly supplied.
  • Our free returns service does not cover some large items such as solar panels (please contact us if in doubt)

Fields marked with an * are required

First Name *
Last Name *
E-mail address *
We will send you confirmation that we have received your form submission
Order Number *
Order number begins with IN followed by 5 or 6 digits
Reason for return *
Please choose the type of return
Additional information
Please provide any additional information that might help us process your cancellation (e.g. products being returned)
We need to check you're human! Please add the two numbers above and enter the result.