About our Reviews
Directive (EU) 2019/2161, enforceable from 28th May 2022, means that traders must take reasonable and proportionate steps to check that online reviews are submitted only by consumers who purchased or used their goods or services. Traders publishing consumer reviews must also explain to potential consumers how they ensure the reviews come from genuine customers (i.e. by explaining the checks they have put in place). Post-Brexit, this is still applicable to UK businesses if they target EU consumers.
12 Volt Planet publishes reviews from two sources:
We use Trusted Shops as an independent service provider for collecting reviews about the customer experience when purchasing from us. Trusted Shops has taken reasonable and proportionate steps to ensure that these are genuine reviews. More information can be found on this Trusted Shops web page.
Following a purchase from us, we send product review requests to the e-mail address provided at our website checkout (or over the phone). Any reviews submitted are displayed against the relevant products on our website for other customers to read. These reviews are from verified customers since review requests are only sent to the e-mail addresses of customers who have purchased from us.
If you have any questions in relation to our published reviews, please contact us.