COVID-19 Information

This page provides the latest information regarding the impact of the COVID-19 situation on our operations.


Ordering

We are open and accepting orders, however, our website checkout is closed briefly from Friday 1pm to Saturday 9am. We have taken the decision to close the checkout for this short period so that we can process the majority of open orders by the end of the week and continue to provide a high level of service to our customers.  We are asking customers to place orders online as we are currently limited in our ability to take telephone orders. 

There has been some impact on our supply chains, with distributors affected and transportation routes disrupted, so the restocking time for some products may be longer than normal, with a limited number of products out of stock until further notice. Please contact us if you require availability information for a specific item.

Shipping and delivery

We aim to process all orders (excluding those containing 'special order' items) within 24 hours, however, this may be longer at the present time due to high demand and reduced staffing levels, so we ask that you bear with us and we will ship your order as soon as possible.

Postal and courier delivery networks within the UK continue to operate, however, parcel volumes are exceptionally high and many mail centres are suffering from significantly reduced staffing levels, so deliveries may take longer than normal. Please note that Next Day delivery options are not currently available on our website.

We're currently not shipping internationally as the increase in demand means we only have the capacity to fulfil UK orders. We aim to resume this as soon as possible but do not yet have a timescale.

Enquiries

Some of our sales team are working from home, so we may not be able to answer all telephone enquiries. We will endeavour to return all voicemails but, for a faster response, we encourage customers to e-mail us or use the 'Help' button located in the bottom left-hand corner of our website.

Health & safety

We take our responsibility to our staff, customers and wider community very seriously and are adhering to the latest guidance from the Government in relation to COVID-19. 

 

We will continue to monitor the situation and intend to remain open for business as long as we can.

Thank you for your understanding and please stay safe.