Terms & Conditions


The following Terms And Conditions Of Use agreement governs your use of our web site. It is important that you read the Terms carefully, as your use of the web site will automatically constitute your agreement to be legally bound by the terms and conditions set out herein. These Terms also govern your use or purchase of the products/services provided through or in connection with the web site. Each time you use our services, you acknowledge that you have read these Terms and agree to be legally bound by them.

This website is owned by 12 Volt Planet Ltd (hereafter “Company”) , a company registered in England and Wales (company number 8239412), whose registered office is at Unit 22A Monument Business Park, Warpsgrove Lane, Chalgrove, Oxfordshire, OX44 7RW. Our VAT registration number is GB 159 8374 58.

Description & price of goods

We make every effort to describe and show items as accurately as possible, however on occasion errors might occur. Product images are for illustrative purposes only and your products may vary slightly from those images. If you have any questions concerning the specification of any of our products please contact us before purchasing.

We make every effort to ensure that the pricing displayed on our website is correct however, if an error in the pricing of a product is found we reserve the right to either cancel your order or contact you to arrange payment of any extra sum due or refund any over-payment made by you (as applicable). We reserve the right to alter all product pricing without notice.

All prices are shown in GBP (Sterling) both inclusive and exclusive of VAT (where applicable) at the current rates.

Carriage rates are detailed on our Delivery & Returns page.

We accept payment in GBP (sterling) only.

Placing an order

These terms of sale apply to all goods and services supplied by 12 Volt Planet Ltd via http://www.12voltplanet.co.uk. By purchasing any products and by using this Website you acknowledge that you have read and you agree to be bound by and comply with these Terms and Conditions.

You are deemed to have placed an order with us by ordering via our online checkout process or by ordering verbally over the telephone. As part of our online checkout process you will be given the opportunity to check your order and to correct any errors. For both online and telephone orders we will send you an order acknowledgement by e-mail (where you provide one), detailing the products you have ordered.

Any order placed by you for goods advertised on our website is an offer by you to purchase the goods selected in your order. No contract exists between you and us for the sale of any goods until we have received your order and accepted it.

Our acceptance of an order takes place when we despatch the order or send you confirmation by email, even if your payment has been processed prior to this. We may refuse to accept an order under the following conditions:

  • where we cannot obtain authorisation for your payment

  • if there has been a pricing or product description error

  • where goods ordered by you are not available (due to an out of stock situation or where the product has been discontinued)

  • if we do not deliver to your area

Where we do not accept your order but have processed your payment, we will re-credit your account with any amount deducted by us from your debit or credit card immediately, but in any event within 7 days of your order. We will not be obliged to pay any additional amount as compensation for disappointment.


Payment can be made by any of the options advertised on our website. Payment shall be due before delivery (except where we have agreed a trade account with credit facilities) and your credit/debit card will be charged at the time of placing your order.

Our online payment partner's secure server software encrypts all your payment card details. The process scrambles all the information, allowing no unauthorised third party to intercept the data. Your browser will confirm that you are shopping in a secure environment by showing either a locked padlock icon or an image of a padlock next to the payment details in the relevant area of the website.

To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases.

By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. This is carried out only to confirm your identity. A credit check is not performed and your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998. During security checks we may ask for additional information or documentation to help support the data you supplied.

TRADE ACCOUNTS (B2B only)If you are purchasing as a business you may apply to us to set up a trade account in writing or by e-mail. If we agree to such an account we may also provide you with credit facilities in which case you must pay for any products ordered by you within 30 days of date of our invoice. Time for payment is of the essence and if you do not pay on time we may suspend or withdraw your account at any time by notifying you in email.

If a credit facility is provided we will notify you in writing of the credit limit.

If you fail to pay us any sum due pursuant to the contract, you shall be liable to pay interest to us on such sum from the due date for payment interest at the rate set out under the Late Payment of Commercial Debts (Interest) Act 1998.

Trade account holders without credit facilities may pay by credit or debit card or by BACS transfer and we shall not despatch any products until we receive cleared funds. Online payments will be processed by a secure connection at the time you place your order.


We will deliver goods ordered by you as soon as possible to the address you give us for delivery, but in any event within 7 working days of your order, however this may be longer for overseas orders.

Upon receipt of your order you may, if the delivery is by tracked service or courier, be asked to sign for the goods received in good condition. If the package does not appear to be in good condition then please refuse the delivery. If you are unable to check the contents of your delivery at the point of delivery then please sign for the parcel as "UNCHECKED". Failure to do so may affect any warranty claims that you make thereafter.

If the goods we deliver are not as ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us of the problem by e-mail, in writing or by telephone within 10 working days of the delivery of the goods in question.

If you do not receive goods ordered by you within 7 working days of the date on which you ordered them, we shall have no liability to you unless you notify us of the problem by e-mail, in writing or by telephone within 10 days from the date on which you ordered the goods.

If you refuse the delivery of your order for reasons under the Consumer Contracts Regulations 2013 or you fail to take delivery because you have cancelled your contract under the Consumer Contracts Regulations 2013, 12 Volt Planet Ltd will refund or re-credit you immediately but in any event within 14 days for any sum that has been paid by you or debited from your credit/debit card or Paypal account for the goods. By exercising your right to cancel you are required to return the goods to 12 Volt Planet Ltd. If you fail to return the goods to 12 Volt Planet Ltd we reserve the right to deduct any costs incurred in retrieving the goods from you. See below for further detail regarding returns and refunds.


You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

Goods dispatched to countries outside of the EU may be liable to Import Duty, Tax or VAT. When ordering from us you are agree to pay any such duties which may be imposed by your country's government. If you refuse to pay any Import Duty / Tax / VAT imposed and thereby prevent delivery of your order you will remain liable for the purchase price of the product/s and any Import Duty / Tax / VAT or penalty imposed by your government.

Right of cancellation, return & refund for consumers

If you are a consumer you have the legal right to cancel your contract with 12 Volt Planet Ltd at any time up to 14 days after you receive the goods in line with the Consumer Contracts Regulations 2013. This means that during the relevant period if you change your mind or for any other reason (which you are not obliged to disclose to us) you decide you do not want to keep a product, you can notify us of your decision to cancel the order and receive a refund. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

To cancel an order please contact us, before returning any products, by e-mail, in writing, by telephone or by using our online order cancellation form. If using our online cancellation form you will receive an immediate acknowledgment of your cancellation submission. Your cancellation is effective from the date you sent us the e-mail, posted the letter, submitted the online form or telephoned us. Our contact details are:

Unit 22A Monument Business Park, Warpsgrove Lane, Chalgrove, Oxfordshire, OX44 7RW, UK, +44 (0)1865 236446, sales@12voltplanet.co.uk

You will receive a full refund of the price you paid for the products (you are only liable for any diminished value of the goods resulting from the handling other than that which is necessary to establish the nature, characteristics and functioning of the goods).

Where applicable, delivery charges will be refunded up to the cost of our standard delivery charge. We will process the refund to your credit card, debit card or Paypal account (whichever was used to pay) immediately, but in any event no later than 14 calendar days after we receive the returned goods or, if no goods were supplied, within 14 days of your notification of cancellation.

Following cancellation:

  • you must return the products to us within 14 days of the date you notified us of the cancellation

  • you will be responsible for the cost of returning the products to us (except where the products are faulty). In the rare situation where the weight of the goods means that they cannot be returned by post (above 20kg) the cost is estimated not to exceed £50.

  • we recommend that you insure the products adequately to cover the cost of theft or loss in transit.

The rights to return the goods under the Consumer Contracts Regulations 2013 will not apply in the following circumstances:

  • If you have ordered custom-made products or products made to your specification, including (but not limited to) cable and other products cut to length, kits and cable terminated to order.

The provisions of this clause do not affect your statutory rights.

Right of cancellation, return & refund for businesses

We cannot accept returns for business to business (B2B) orders.

Faulty product, damaged or 'dead-on-arrival'

Please note that any products returned to us which you claim to be defective will be checked and verified. Any returned products that are not found to be defective will be returned to you and we shall charge you for the returned transport costs via your original payment method or hold the product until full payment has been received by us for the return transport costs.

For products under this condition your option will be one of the following:

  • For us to make good any shortage or non-delivery;

  • For us to replace or repair any goods that are damaged or defective

  • For us to refund to you the amount paid by you for the goods in question

Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question as above.

Title for consumers

Title in any products ordered from us does not pass to you, the purchaser until we have received and processed a valid payment and your order has been shipped.

Title for business orders

The Products are at your risk from the time of delivery. Ownership of the Products shall not pass to you until we have received in full (in cash or cleared funds) all sums due to us in respect of the Products and all other sums which are or which become due to us from you on any account. We shall be entitled to recover payment for the Products even though ownership of any of the Products has not passed from us.

Links to and from other websites

Links to third party websites on this website are provided solely for your convenience. If you use these links, you leave this website. We have not reviewed all of these third party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked from this website, you do so entirely at your own risk.

Licence & copyright

The Company web site contains copyrighted material, trademarks and other proprietary information, including, but not limited to, text, software, photos, video, graphics, music and sound and the entire content of the web site is copyrighted as a collective work under national and International copyright laws. The Company owns a copyright in the selection, coordination, arrangement and enhancement of such content, as well as in the content original to it. You may not modify, publish, transmit, participate in the transfer or sale, create derivative works or in any way exploit, any of the content, in whole or in part. Except as otherwise expressly permitted under copyright law or these Terms, no copying, redistribution, retransmission, publication or commercial or non-commercial exploitation of downloaded material will be permitted without the express written permission of Company and the copyright owner. Elements of the web site are protected by trade dress, trademark, unfair competition and other laws and may not be copied or imitated in whole or in part, by any means, including but not limited to, the use of framing or mirrors.

You are permitted to print and download extracts from this website for your own private use on the following basis:

  • no documents or related graphics on this website are modified in any way;

  • no graphics on this website are used separately from accompanying text; and

  • any of our copyright and trade mark notices and this permission notice appear in all copies.

Privacy policy & cookies

Your rights to privacy, including use of personal information, data protection and use of website cookies are detailed in our Privacy & Cookie Policy. Your acceptance of these terms and conditions also constitutes understanding and acceptance of this Privacy & Cookie Policy, including the acceptance of our use of cookies. You can find out more about cookies, how we use them and how to change your browser settings to manage them in the cookie section of our Privacy & Cookie Policy page.


Technical information or advice provided on any of our website pages and given verbally is correct to the best of our knowledge, however the Company makes no warranty, express or implied, regarding the use of, results of or liability created from application of this information or data. This information is provided in good faith, however it may include inaccuracies or typographical errors and manufacturers may make design changes to a product at any time without informing us. The Company assumes no liability whatsoever in regard to the information provided and the user must satisfy themselves that the products are suitable for the application in which they are to be used. If in doubt consult a qualified automotive or marine electrician.

The Knowledge Centre Pages represent a free information service provided by the Company and all information is given in good faith, however the Company makes no warranty, expressed or implied, regarding the use of, results of, or liability created from, application of this information or data. The user expressly agrees that the use of this information is at their sole risk and the Company make no warranties regarding the completeness, accuracy or availability of the service or its content. If in any doubt the user should consult a qualified automotive or marine electrician.

Governing law & jurisdiction

These terms and conditions shall be governed by and construed in accordance with English law.

We do not warrant that materials, services or information for sale on the website are appropriate or available for use outside the United Kingdom. It is prohibited to access the website from territories where its contents are illegal or unlawful. If you access this website from locations outside the United Kingdom, you do so at your own risk and you are responsible for compliance with local laws.


These Terms and Conditions were last updated, and became effective, on 28/05/2015.