Online Order Cancellation / Returns Form

If you'd like to cancel all or part of your order, or are returning a faulty item for repair/replacement, simply complete and submit the following online form and return the relevant goods to us at the address beneath the form. We'll process your refund or investigate the fault (as appropriate) as soon as we receive them.


  • We can only accept returns for refund if we are notified within 14 days of receipt of the goods (this does not apply to faulty or incorrectly supplied items).
  • We cannot refund cut-to-length items (including cable, sleeving, bespoke kits or cable sets etc.) unless faulty or incorrectly supplied.
  • Please  include some identifying information with the return (name or order number) or we may be unable to process the refund.

Full details about your right of cancellation, return and refund can be found in our Terms & Conditions.

Fields marked with an * are required

First Name: *
Last Name: *
E-mail address: *
We will send you confirmation that we have received your form submission
Order Number: *
Order number begins with IN followed by 5 digits
Return type: *
Please choose the type of return
Reason for return:
If you are cancelling your order you don't need to tell us the reason but it might help us improve our products and service.
Additional information:
Please provide any additional information that might help us process your cancellation (e.g. products being returned)
We need to check you're human! Please add the two numbers above and enter the result.

Returns address:

Important: You must include some documentation with your return such as a copy of your invoice or a cover note with your name and address. If this is not inclluded we may not be able to establish who sent the item and may not be able to process your refund.


12 Volt Planet
Unit 22A Monument Business Park
Warpsgrove Lane
OX44 7RW