Privacy & Cookie Policy


We take user privacy seriously and work hard to protect it. We have created this Privacy & Cookie Policy in order to share with you our information collection and use practices. We will never knowingly sell or assign your personal information without your knowledge and/or approval. Please read this Policy carefully before sharing any personally identifiable information described below.

By using, registering or placing an order on this website you consent to the collection, use and transfer of your information under the terms of this policy. Since this is a growing web site and because Internet technologies are constantly evolving, this Policy is subject to change at any time so we recommend you check back frequently.

This Policy works hand-in-hand with the Terms and Conditions for use of this site.

For the purposes of the Data protection Act 1998, the Data Controller is 12 Volt Planet Ltd of Unit 22A Monument Business Park, Warpsgrove Lane, Chalgrove, Oxfordshire, OX44 7RW, UK.

What personally identifiable information does the Company collect and how is it used?

When you visit, register or order products or services on you may be asked to provide certain information about yourself including your name, email address, home or business address and other information. We will not collect personally identifiable information from users while they use the web site, unless they voluntarily provide it to us or authorise us to collect such information. Users may provide other information about themselves, in addition to the mandatory personal information.

We may use or disclose personally identifiable information to:

  • Operate and manage our web site
  • Enable you to participate in interactive features of our service, when you choose to do so
  • Provide products/services that have been requested by you
  • Respond to other inquires or requests by you
  • Provide you with information about specials, sales or new products or services that the we will introduce in the future
  • Our partners and/or vendors in order to fulfil orders from you

We may disclose personally identifiable information in the establishment or exercise of legal rights or defences against legal claims, to comply with applicable laws or regulations, to comply with a valid legal process, such as a search warrant, subpoena or court order or to investigate suspected fraud or a violation of our Terms and Conditions of Use. We will never sell user information to any 3rd-party not affiliated with us, without consent, except in connection with the sale or merger of our company or the division responsible for such services provided.

We may also use such voluntary information for marketing our products and services to you unless you have ‘opted out’ of receiving such marketing information from us. User may ‘opt out’ by contacting customer service at

We may, from time to time, send or post surveys or requests for your feedback in order to help us make our web site and services better. Any responses we receive from users will be used only to evaluate our web site and services and no personally identifiable information from respondents will be shared with any 3rd parties, except that information provided in the Feedback/Comments areas.

To maintain customer service standards and to assist staff training, we may record and monitor incoming calls.

What non-personally identifiable information does the company collect and how is it used?

We collect and track certain non-personally identifiable information, including, but not limited to, IP numbers and browser type, access times, domain names, usage habits and other information which does not specifically identify any individual.

We may use and disclose non-personally identifiable information for any number of reasons, including but not limited to, working with business partners and improving our web site and services

Does 12 Volt Planet Ltd have a newsletter?

We regularly send out a Newsletter via email to all users who have 'opted-in'. In these newsletters, we may inform you about new products/services, upcoming events or special promotions.

User may choose to unsubscribe from the newsletter at any time by following the unsubscribe link at the bottom of the e-mail or by contacting us.

Disclosure of your information

The information you provide to us may be accessed by or given to third parties who act for us for the purposes set out in this policy or for other purposes approved by you. Those parties may process information, fulfil and deliver orders, process credit card payments and provide support services on our behalf. We may also pass aggregate information on the usage of our website to third parties but this will not include any personally identifiable information.

You agree that we may disclose your identity and contact details to relevant third party companies for the purposes of fraud protection and credit risk reduction.

Finally, if our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk.

Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.


What are cookies?

Cookies are tiny text files stored on your computer when you visit certain web pages. At We use cookies to remember you when you return to our site and enable some of our site features. It is important to note that none of the cookies store any personally identifiable information when they are created.

Please note that certain cookies may be set the moment you start visiting this website and you can choose to manage the cookies we use on this website through your browser settings at any time. However, if you use your browser settings to block all cookies (including strictly necessary cookies) you may not be able to access all or parts of our site.

To find out more information about cookies, including how to see what cookies have been set and how to delete and manage them via your browser settings, please visit

Cookie types

  • Strictly necessary cookies

These let you move around the website and use essential features such as moving between pages and remembering items added to your basket.

  • Analytical cookies

These allow us to recognise and count the number of visitors to our website and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

  • Functionality cookies

These are used to provide features or to remember settings to improve your visit. For example, remembering your shopping basket contents when you leave our site so that you can come back and change or complete your order at a later date without having to start again.

  • Targeting

'Targeting' cookies are related to services provided by third parties, such as Facebook 'Like' buttons and Twitter 'Share' buttons. The third parties provides these services in return for recognising that you have visited our website. These third parties may use information about your visit to target advertising to you on other websites or to present you with adverts that they believe might be of interest to you.

List of cookies used by our site

Cookie name

Cookie Type




Strictly necessary

Recognises you clicking from page to page. Without it, every page would be treated as the first visit to the site, and anything added to the shopping basket would be instantly forgotten.

Expires when browser is closed



Created at the same time as the PHPSESSID cookie so that our system remembers you and the contents of your shopping basket if you are returning from a previous visit. If you have an account and sign in  to our site with an email address and password, these login details are also saved so that you do not have to log in again on subsequent visits (the password is encrypted within the cookie). If you sign out of our site then your login details are removed from the cookie.

Expires after 1 year



Set by Google Analytics and tracks visitors to provide metrics

Expires when cookie cache is cleared



Calculates length of visit to site (in conjunction with _utmc) by marking arrival time.

Expires when user leaves the page



Calculates length of visit to site (in conjunction with _utmb) by marking exit time.

Expires 30 mins after no new page views

_utmz Analytical This cookie notes which http address a visitor was referred from (e.g. Google search engine, external link etc.) 6 months
_utmv Analytical Used for segmentation and data experimentation Until deleted


Is my information private with company merchants and advertisers?

Our web site may contain links to various 3rd-party web sites and the external web sites of our advertisers and/or 3rd-party partners. Each of these web sites may have a privacy policy that differs from ours. This Policy does not cover the privacy policies of other web sites therefore we urge you to check the privacy policies of each web site that you may visit or interact with.

The only voluntary information that may be shared between us and one of our partner web sites is that which is related to tracking your order and providing you with information regarding your order

What about data security?

We employ security measures to protect, so far as reasonably possible, your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires or permits.

We require that our advertisers and partners ensure the security of the data that users provide to them, however, in the event of a breach of their security measures, you agree that we will not be liable for any losses or damages.

We limit access to personal information to those employees for whom we reasonably believe it is necessary to have access to it in order to provide products or services.

You are entitled to see the personal information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us.

Can I Opt-out?

We give users the option to remove personally identifiable information from our list of active users.

You may also choose to opt-out of certain communications from us, such as our newsletter.

If you want to unsubscribe or opt-out of communications from us, follow the unsubscribe link at the bottom of our newsletters or contact us. We will respond quickly to your request.

We are not responsible for removing personally identifiable information from the lists of any 3rd-party partner or advertiser who has previously been provided your information in accordance with this Policy.

Where is the web site located?

Our web site is maintained in the United Kingdom. If you are located outside of the U.K., by using the web site, you authorise the import of you information and its use, as specified in this Policy.

Security of the web site

Our website employs SSL encryption by Thawte to ensure that information is kept private between our web server and the customer's web browser. The Thawte certificate shown on the website provides validation that our website domain is registered and can be checked by clicking on the Thawte logo.

Will there be changes to this Privacy & Cookie Policy?

We reserve the right to amend this Policy at any time, in the event that this becomes necessary after initial release, or in the event that it becomes necessary with respect to additional, deleted, modified or amended services provided by us.

We will not personally notify you of any amendments to this Policy. Users are urged to check this Policy frequently in order to determine whether any changes have been made. Users understand and agree that continued use of our web site assumes that they have read and accepted this Policy, as it may be amended from time to time.

Where can I access this policy?

This Policy is accessible from the footer of every page of the web site, under the link Privacy & Cookie Policy.

Payment Partners

We use Sagepay and PayPal as our secure payment processing partners and all users are subject to their individual terms of use which can be found on their websites.


All comments, queries and requests relating to our use of your information are welcomed and should be addressed to

This Privacy Policy was last updated, and became effective, on 20/02/2015.