Delivery

We offer various shipping options to suit your needs.  Please enter your shipping destination country and postcode (for the UK only) at the bottom of your basket and the shipping options available to you will be shown in a drop down menu.


UK Delivery Options

The following tables summarise the delivery services available within the UK:

Standard Delivery
 Destination Order value Charge Shipped by Delivery time

All of UK (including Highlands and Islands)

Up to £100 £2.95 (flat rate)

Royal Mail or DPD (depending on weight/value)

2-3 days
Over £100 FREE

 

Royal Mail Special Delivery - Saturday Guaranteed
 Destination Delivery time Charge

UK (not available to some postcodes - see below)

Saturday Guaranteed (order on a Friday only)

Varies depending on weight (cost shown in basket)

 

 DPD - UK Mainland
 Destination Delivery time Charge
UK (not available to some postcodes - see below) Next Working Day £7.95
Next Working Day Before Midday Varies by weight
Next working day before 10:30 AM Varies by weight

 

Cut-Off Time

Orders requiring next working day delivery should be placed before 2 PM. Orders placed after this cut-off time may still be fulfilled that day but we cannot guarantee this. Orders placed after this cut-off time that cannot be fulfilled will be sent on the next working day.

Please note that orders containing Non-Stock Items cannot be sent on a Next Working Day service as they will need to be ordered in to us first (this includes reels of cable, sleeving etc.).


UK Postcode Delivery Restrictions

We regret that, due to courier delivery restrictions, Next Working Day delivery with DPD is not available to the following UK postcodes:

AB36-38, AB55-56, FK17-21, HS1-9, IM1-9, IM86-87, IM99, IV1-39, IV40-51, IV52-54, IV55-56, IV63, KA27-28, KW1-14, KW15-17, PA20, PA21-40, PA41-49, PA60-78, PH19-26, PH30-41, PH42-44, PH49-50,  TR21-25, ZE1-3

Next Working Day delivery with DPD is available to the following postcodes but will incur an additional shipping charge which will be shown in your basket.

BT1-17, BT29, GY1-10, JE1-5, PO30-41

A Two Working Day delivery with DPD is available to the following postcodes but will incur an additional shipping charge which will be shown in your basket.

IM1-9, IM86-87, IM99, TR21-25

We regret that, due to Royal Mail delivery restrictions, Saturday Guaranteed service is not available to the following UK postcodes:

AB30-56, IV21-28, IV40, IV52-54, KW1-14, PA28-38, PH15, PH17-26, PH31-40, PH49-50, HS1, HS3-9, IV41-51, IV55-56, KA27-28, PA20-29, PA41-49, PA60, PA77, KW15-16, GY9, ZE1, HS3, GY1, GY9, HS2, PA61-75, PA78, ZE2-3, KW16-17, PH30, PH41-44

 


International Delivery Options

We welcome overseas customers and regularly ship all over the World.

Once you have selected your country at the bottom of your basket the available shipping options will be shown in a drop-down menu. If you have selected an option that is not available for your destination you will be advised when you enter you shipping details and asked to select an alternative method.

We offer airmail shipping to many Worldwide destinations for parcels up to 2kg and DPD courier shipping to European destinations for parcels up to 30kg. For destinations where the local postal system supports it a tracked airmail service will be offered in order to provide a greater level of security.

If you select your country and you see a message saying 'The delivery method you have specified is invalid for your location', your country may be a destination for which we do not yet have a shipping option set up, or the items in your basket may be too heavy for our existing shipping options. Please contact us for a delivery cost as we will be able to supply you with a shipping cost to your destination and advise the most cost effective method.

Please note:  International orders may be subject to import duties/taxes which are the responsibility of the buyer to pay. Delivery may be delayed if duties need to be paid.


Dispatch time

We aim to dispatch in-stock orders within one working day of them being placed (subject to payment authorisation), although it is often sooner.  Please note that some items are non-stock (e.g. reels of cable) and may take longer to dispatch. Where this applies it will be shown under 'availability' on the product page.

If there is a problem dispatching your order or we believe that we may not be able to deliver in the stated timescale we contact you as soon as possible to discuss your options.

Please note that we are not open to dispatch orders on weekends or public holidays.


    Tracking your order

    Most light weight, low value items ship by Royal mail on an un-tracked service. If the item is higher value then the order may ship by a Royal Mail 'Signed For' service and a signature will be required on delivery.

    For orders dispatched by DPD you will receive a text message and e-mail from DPD confirming your delivery date. On the morning of your delivery day you will then receive a 1 hour delivery time slot and you'll be able to track progress of your order in real time via DPD's Predict & Follow service. This industry-leading service enables you track progress of your parcel down to a 15 minute time slot for final delivery. It also allows you to choose various 'in-flight' options such as 'Deliver to a safe place', 'Delivery to my neighbour' etc. if you will not be available to sign for the delivery.

     


    Returns

    We want you to be satisfied with the products you have purchased from us so if you decide you no longer want the goods for any reason you have a period of 14 working days, starting from the day after you receive them, to return them to us for a no-quibble refund (please see exceptions below). We simply ask that you use our quick and convenient online form at the link below:

    Order Cancellation / Returns Form

    When returning items to us we recommend using an insured service such as Royal Mail Tracked or Special Delivery as we cannot be held responsible for returned items that are damaged or lost in transit. We cannot refund the cost of returning any goods to us unless the return is due to a faulty or damaged item, in which case we will reimburse you the postage cost.

    If you are returning your entire order then we will refund you the original delivery charge (up to a maximum of £2.95, which is our standard delivery charge for UK orders) but your original delivery charge will not be refunded for part-returned orders. Full details of your rights under the Consumer Contracts Regulations 2013 can be found in our Terms & Conditions. Our returns address can be found on our Contact Us page.

    Refund exceptions: we are not able to offer a refund for cut-to-length or made-to-measure items such as cable, sleeving, tubing, bespoke kits etc. unless the goods are damaged/faulty/incorrect. Unwanted goods must be returned in their, original, un-damaged packaging (where applicable) and in saleable condition.